Delivery & Returns
Many products on our website are hand made by Hometime Crafts and therefore you need to allow up to 21 days for your order to be delivered, especially during our busier periods e.g. Christmas.
Contact us first if your order is urgent as we can offer express delivery on some of our products, usually within 3 or 4 days. Please note that some products are not available for express delivery and there is an extra charge for orders that have to be sent by next day delivery, £3.50 for lighter products and £5.00 for heavier products. See our Express Delivery page for more details.
Our standard postage rates covers UK mainland delivery only:-
Orders up to £19.99 = £3.50
Orders from £20.00 to £49.99 = £4.95
Orders over £49.99 = £7.95
We are happy to despatch some of our products outside UK mainland e.g Channel Islands, Northern Ireland, etc but please contact us before placing your order so that we are able to calculate the correct postage cost for your order. There is also an extra postage charge for our larger products to the Highlands.
Most orders are sent by Royal Mail standard parcels but our heavier items are sent by carrier and will require a signature on delivery.
Returns & Replacements
Please inform us as soon as possible if any items are delivered damaged or we have made an error in your order, so please check your order as soon as it's delivered. We will then advise you on whether or not the item has to be returned. If the item has to be returned then it must be unused and it's original packaging.
For your records we advise that you retain the proof of posting if the item has to be returned. Please note that personalised items can only be refunded if found damaged at time of delivery. This does not affect your statutory rights as defined in Consumer Rights Act 2015.
All returns must be sent to:- Hometime Crafts, 24 Dyffryn Road, Ammanford, Carmarthenshire. SA18 3TH